We have tried to answer most of the common questions frequently asked by our customers. You always can contact us to clarify any other questions which are not included in the FAQ page.
A. Booking process starts with you filling the booking form. B. Once the booking is completed and submitted, we will contact you through phone or email. C. Booking is confirmed once you have replied/contacted us and acknowledge our request. D. Payments can be made at the time of booking or to the driver once your trip is finished. E. Receipt is issued at each trip if requested.
Yes, You can cancel a booking before 24 hours of the time of pickup.
Each passenger can take all his luggage without any count or weight limit. However please notify us in advance when making your reservation about your luggage requirements.
Guitar and similar small equipment can be treated as small luggage. Other items such as bicycle or similar items requires payment of an extra fee, the amount depends on your ultimate destination when using the transfer service. You should notify us these information at the time when you make your reservation.
It is possible to take living animals after a payment of an extra fee. They must be accommodated in a suitable carrying case, which is kept in good and secure condition, and that you have the necessary documents (e.g. a pet passport). Please do notify us at the time you make your reservation.
A wheelchair can be transported if you have booked a Private Transfer. Wheelchair is transferred free of charge.
This service provided free of charge. The driver will carry your luggage from the arrival point to the transfer vehicle and from the car to the hotel/airport/train station entrance upon arrival, and from the car to the departure hall entrance for airport drops.
Note:Please feel free to ask any other questions you may have.